Privacy policy
Privacy Policy
Last updated: June 2026
This Privacy Policy describes how CLICKNORDER EUROPE S.R.L. ("we", "us", "our") collects, uses, and protects the personal information of visitors and customers who interact with our online store and related services (the "Website").
We act as the data controller for all personal information processed through this Website.
By continuing to use the Website, you acknowledge the practices described in this Policy.
1. WHO WE ARE
CLICKNORDER EUROPE S.R.L.
Str. Azaleei 5, 707515 Tomesti, Romania
VAT number: RO 51513019
Email: support@sanglasses.co.uk
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (CET)
2. WHAT INFORMATION WE COLLECT
Depending on your interaction with our Website, we may collect:
Identity & Contact Details — full name, email address, phone number, delivery and billing address.
Order & Transaction Data — products purchased, amounts paid, refund history, and transaction references. Complete payment card data is never stored by us — it is managed exclusively by our payment providers.
Account Information (registered users only) — username, password, and saved preferences.
Support Communications — messages and files shared when contacting our customer service team.
Technical & Browsing Data — IP address, browser type, device model, operating system, pages visited, session duration, and data collected via cookies and similar technologies.
3. HOW WE COLLECT YOUR INFORMATION
We collect information through:
- Direct interactions — when you place an order, create an account, subscribe to our newsletter, or contact support.
- Automated technologies — cookies, tracking pixels, and analytics tools embedded in the Website.
- Third-party partners — payment processors, logistics providers, advertising platforms (including Google and Meta), and analytics services.
4. HOW AND WHY WE USE YOUR DATA (GDPR Art. 6)
| Purpose | Legal Basis |
|---|---|
| Order fulfillment, delivery, and account management | Contract performance – Art. 6(1)(b) |
| Payment processing and fraud prevention | Legitimate interests – Art. 6(1)(f) |
| Website improvement and analytics | Legitimate interests – Art. 6(1)(f) |
| Advertising and remarketing (Google Ads, Meta Ads) | Consent – Art. 6(1)(a) |
| Marketing communications via email | Consent – Art. 6(1)(a) |
| Legal and tax compliance | Legal obligation – Art. 6(1)(c) |
5. ADVERTISING & TRACKING TECHNOLOGIES
We use cookies and tracking technologies to operate our Website and to run advertising campaigns on platforms including Google Ads and Meta (Facebook/Instagram). These tools may collect data about your browsing behavior to show you relevant ads.
What we use:
- Google Analytics and Google Ads conversion tracking
- Meta Pixel for advertising and retargeting
- Essential cookies required for the Website to function
On your first visit, you will be asked for consent via a cookie banner. Non-essential cookies — including advertising and analytics cookies — will only be activated with your explicit consent.
You can update your preferences at any time via our cookie settings panel or your browser settings.
6. DATA SHARING
We share your data only where strictly necessary to operate our business, with the following categories of recipients:
- E-commerce platform (Shopify or equivalent)
- Payment processors (Stripe, PayPal, or others)
- Logistics and courier partners
- Advertising platforms — Google LLC and Meta Platforms Inc., for ad delivery and performance measurement
- Analytics providers
- Legal, tax, and regulatory advisors
We never sell your personal data to third parties.
7. INTERNATIONAL DATA TRANSFERS
Some service providers, including Google and Meta, may process your data outside the EU/EEA. In all such cases, appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Transfers to countries with an EU adequacy decision
- Additional technical and organizational security measures
8. DATA RETENTION
| Data Type | Retention Period |
|---|---|
| Purchase and financial records | Up to 10 years (tax/legal obligations) |
| Account data | Until account closure or prolonged inactivity |
| Support communications | Up to 3 years from resolution |
| Advertising and analytics data | As per Google and Meta data policies |
| Marketing preferences | Until unsubscription or consent withdrawal |
9. YOUR RIGHTS UNDER GDPR
As a data subject, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, where legally permitted
- Restrict or object to certain processing activities
- Receive your data in a portable format
- Withdraw consent at any time, without affecting prior processing
To exercise your rights, contact us at: support@sanglasses.co.uk
We will respond within 30 days. For complex requests, we may require additional time and will notify you accordingly.
You may also lodge a complaint with the Romanian Data Protection Authority: ANSPDCP (www.dataprotection.ro).
10. CHILDREN
This Website is intended for adults only. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has submitted data to us, please contact us immediately and we will delete it without delay.
11. AUTOMATED DECISION-MAKING
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals, as defined under Article 22 of the GDPR.
12. UPDATES TO THIS POLICY
This Policy is reviewed regularly and may be updated to reflect changes in our practices or legal requirements. The current version will always be published on this page with the date of last revision. For material changes, we will notify users as required by law.
13. CONTACT US
CLICKNORDER EUROPE S.R.L.
Str. Azaleei 5, 707515 Tomesti, Romania
VAT number: RO 51513019
Email: support@sanglasses.co.uk
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (CET)